FAQ

Buy 2 get 50% off a third item

When you purchase 3 items from our Australian warehouse, you automatically receive 50% off the lowest priced item at the checkout.  This promotion only applies to products stocked in our Australian warehouse an does NOT apply to stock not listed as being in the Australian warehouse.  This promotion can be used more than once and is for a limited time to celebrate the launch of our new Australian stocked range.  No further discounts apply.

HOW DOES MY PURCHASE HELP THE COMMUNITY?

We donate 10% of our earnings directly to kids and adults who need some extra help because we believe that everyone should be able to enjoy the satisfaction and dignity that being included and respected provides.

We do not donate that money to charities, because we prefer a more personal approach that we can fully control. We donate directly to the individual kids and adults who become Awebit recipients after we’ve researched what they need and how we can help. 

That way, we are able to make sure that EVERY dollar goes to the right cause, rather than being used up on admin or running costs. It also lets us see how the money is helping our recipients, and that inspires us to help others even more.

 

WHERE DO I USE A DISCOUNT CODE?

Once you've reached the checkout, enter any discount code you have been provided into the discount field and click 'Apply'. As long the code is valid, your discount will be applied immediately.  Only one discount code can be used per order, multiple discount codes are not accepted.

 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

Contact Customer Support via email at info@awebitapparel.com or the Messenger Pop Up

 

WILL ALL MY ITEMS ARRIVE TOGETHER?

As we use multiple suppliers in different locations to source the best products at the lowest prices, that entirely depends on what you order.

If your purchases are from the same supplier, then yes they will, however if they are from different suppliers they will arrive separately. 

 

HOW DO I TRACK MY ORDER?

Once our suppliers have shipped your product, tracking information is available online.  You should also receive an email confirmation.

You can check on your orders status via our 'TRACK ORDER' part of our website. Simply enter in the email you used to order and the order number.

Many online stores offer free shipping that can be from 20-49 business days as standard.  Our Free Standard Shipping is always expedited for deliveries between 13-20 business days.

 

DO YOU SHIP INTERNATIONALLY?

Sure do! We ship worldwide on all products, unless mentioned otherwise on the product’s page.


HOW LONG IS DELIVERY?

Orders can take between 3-7 business days to process from order placement, whilst the shipping time to your address is between 13-20 business days.

So always allow between 16-27 business days for delivery, although most of the time they arrive earlier.

We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.

This is excluding our Australian supplied products that typically arrive with you between 3-7 business from order placement.

Please note that currently due to COVID-19, shipping for internationally supplied products may take up to 55 business days to be delivered.  With significantly reduced flights, along with the impact of social distancing in sorting centres etc, major delays have been prevalent recently.

If your order isn't received after 6 weeks, please contact Customer Support at info@awebitapparel.com and we will contact our suppliers and investigate the matter to resolve any potential issues.

We continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated customer service staff with the courtesy and respect they deserve. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your support and patience.

 

ARE ALL SIZES THE SAME?

As we source our products from multiple suppliers to access the best range of products, our sizes may vary slightly as each product is different.  As such each product has its own sizing chart to help you pick the right size.  Please note that the sizing charts are to be used as a guide only and you should consider the size or weight of your child when using the age ranges on the charts.

If you have any questions about size, please contact Customer Support via Messenger on screen or email at info@awebitapparel.com.

WHAT IF MY ITEM IS FAULTY?

Our aim is to always provide our customers with products of the highest standard and quality. Should you receive an item with a manufacturing fault, please contact Customer Support and we will help resolve the problem as fast as possible.

Where your purchase has arrived with a defect or fault from the supplier or is materially different from what we describe on our website, we will always exchange the product or where suitable offer a refund.

To speed up the process, please provide us with clear pictures of the product showing the defects.

Please choose carefully. We do not normally give refunds or exchanges just because you change your mind or pick the wrong size as sizing charts are available for our products.


Contact Customer Support at info@awebitapparel.com or via Facebook Messenger.

For more information please see our refund policy.
  

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our supplier's warehouse and the tracking details are online, they are then the property of the courier companies that each supplier chooses.

We are legally not responsible for lost or damaged goods.  However in the rare event that your parcel be lost or damaged, contact us as we will do all we can help track it

Contact Customer Support at info@awebitaaparel.com


HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, and AFTERPAY.

 

NEED ANY FURTHER HELP?

At Awebit Apparel we love feedback so we can maintain our high standards and we are always looking to improve your online shopping experience with us.

Email Customer Support at info@awebitapparel.com