Returns & Exchanges

 

We want you to be happy so we make our policy simple.

Should you wish to exchange an item you have received, we happily offer exchanges, returns and refunds as per our policy below. 

 

Exchange Policy 

Should you change your mind, please contact Customer Support as soon as possible and be sure to tell us your order number, the item you wish to return and why you wish to return it.

You have up to 14 days upon delivery of your item/s to contact us to organise an exchange.  After this time our Exchange policy no longer applies.

For an item/s to be eligible for an exchange, the item/s must be unused with tags still attached, and in the same condition that you received it. Items must also be in the original packaging, unopened and unworn or washed.  Return postage is at your expense.

Customer Support will organise a store credit to be issued for the amount of the item/s being returned (NB. Store credit won’t be provided on any shipping amount paid, if applicable)

The store credit can be used for any product in the store, and will not expire if you are unsure what to choose.

Should you wish to exchange an item/s, all postage costs to return the item/s is your responsibility and cannot be reimbursed.

 

Refunds

 

Change Of Mind

We do not offer refunds for change of mind purchases, however please review our Exchange Policy above.

 

Manufacturing Faults

For any manufacturing faults, firstly please accept our sincere apologies.

If an item arrives to you with a manufacturing fault, meaning the item is completely unwearable or unusable we will provide a full refund of the item. Alternatively should you prefer and exchange refer above.

Immediately contact Customer Support with your order number, description of the fault/s and clear photos showing the fault/s.

If the manufacturing fault/s cannot be adequately determined by photo, and we need to assess the item/s, postage costs for return are your expense. However should the item be deemed faulty, we will reimburse your reasonable shipping costs.

You must contact Customer Support prior to shipping the item/s back to us. All returns are processed in Melbourne.

 

Shipping Delays

Once our supplier/s ship your product/s a tracking number is provided.  Once tracking number/s are issued, refunds for items delayed through no fault of our own (ie customs delays, postal carrier delays, stolen items, pandemics, etc), will not be accepted.

However, once an item is past our maximum delivery times (Refer to Shipping policy), please contact Customer Support with your order number and we will investigate and we reserve the right to provide you either a refund, or store credit, in certain circumstances

COVID UPDATE – Due to the COVID-19 pandemic, all postal carriers are experiences varying level of delays.  Please allow an additional 15 business days on top of our standard delivery times. 

We understand these frustrations, and ask for your patience during these times. 

 

 

Cancelling orders

Once you place your order, we cannot alter, exchange or refund your order. Please refer to our Exchange Policy above