Shipping

SHIPPING & DELIVERY

****** COVID-19 UPDATE ******

Due to the impact of the COVID-19 pandemic, orders may be delayed up to an additional 15 business days over and above standard processing and shipping times. 

This is due to significantly reduced international flights, staffing impacts in sorting centres and customs delays

 

Processing Times

Our standard processing times are between 1 and 7 business days, with an average of 3 business days. During this time your order is processed, packed and prepared for shipping.

 

Shipping Times

Our standard shipping times are between 13-20 business days, with times depending on location and postal services times.  Each package comes with a Tracking number.

 

Total Time from placement of your order

Processing Time

1 – 7 business days

Shipping Time

13 - 20 business days

Total Time

14 – 27 business days

 

Due to COVID-19, in some situations, please add up to 15 additional business days to the Total Time

 

 

Tracking Parcels

All our orders come with tracking.  When your order is shipped, an email with tracking details will be sent to you.  Don’t forget to check your Spam folder just in case.

Alternatively, on our Homepage is a link to track your order.  Please have your order number handy

 

 

Missing an item in your delivery?

If you receive your order and are missing an item, they will most likely be coming separately. We source our products from a range of suppliers in various countries, so if you have ordered multiple products you will likely get multiple deliveries

Otherwise contact Customer Support

 

Where do we ship from?

We are a proudly Australian owned and based company.  We ship worldwide from multiple locations including Australia, China and the US.