SHIPPING & DELIVERY
****** COVID-19 UPDATE ******
Due to the impact of the COVID-19 pandemic, orders may be delayed up to an additional 15 business days over and above standard processing and shipping times.
This is due to significantly reduced international flights, staffing impacts in sorting centres and customs delays
Our standard processing times are between 1 and 7 business days, with an average of 3 business days. During this time your order is processed, packed and prepared for shipping.
Our standard shipping times are between 13-20 business days, with times depending on location and postal services times. Each package comes with a Tracking number.
Total Time from placement of your order
1 – 7 business days
13 - 20 business days
14 – 27 business days
Due to COVID-19, in some situations, please add up to 15 additional business days to the Total Time
All our orders come with tracking. When your order is shipped, an email with tracking details will be sent to you. Don’t forget to check your Spam folder just in case.
Alternatively, on our Homepage is a link to track your order. Please have your order number handy
Missing an item in your delivery?
If you receive your order and are missing an item, they will most likely be coming separately. We source our products from a range of suppliers in various countries, so if you have ordered multiple products you will likely get multiple deliveries
Otherwise contact Customer Support
Where do we ship from?
We are a proudly Australian owned and based company. We ship worldwide from multiple locations including Australia, China and the US.